8 posts
How to implement AI customer service automation, choose the right scope, and measure real results. Concrete patterns, costs, and limitations.
An agent acts, not just talks — so it needs boundaries. How to give AI agency without losing control: allow-list, confirmations, audit trail.
A malicious instruction in content can hijack an AI assistant. What prompt injection is and how we build defenses before something goes wrong.
Voice or text? Not a competition, but two channels with different strengths. When to choose which—and when to use both.
How an execution agent differs from a chatbot and how to deploy it safely in a real business process.
Voice AI isn't just IVR with a better voice. Where a voice agent actually shortens service, and where it only frustrates customers.
A chatbot answers, an agent acts. The difference between conversation and getting work done—and when you need which.
What makes up the cost of an AI agent for a business: implementation, models, infrastructure, and maintenance - with ranges and calculation methods.