9 posts
In 2026, AI agents invoke tools, not just respond. How injection tricks an agent into querying a database or sending an email—and how to prevent it.
How to implement AI customer service automation, choose the right scope, and measure real results. Concrete patterns, costs, and limitations.
An agent acts, not just talks — so it needs boundaries. How to give AI agency without losing control: allow-list, confirmations, audit trail.
A malicious instruction in content can hijack an AI assistant. What prompt injection is and how we build defenses before something goes wrong.
Voice or text? Not a competition, but two channels with different strengths. When to choose which—and when to use both.
How an execution agent differs from a chatbot and how to deploy it safely in a real business process.
Voice AI isn't just IVR with a better voice. Where a voice agent actually shortens service, and where it only frustrates customers.
A chatbot answers, an agent acts. The difference between conversation and getting work done—and when you need which.
What makes up the cost of an AI agent for a business: implementation, models, infrastructure, and maintenance - with ranges and calculation methods.
