cashcrown // voice assistant
Voice Concierge
voice-conciergeliveA phone voice agent grounded in your knowledge base (RAG): it answers routine calls, books appointments, and hands difficult cases to a human with full context.
self-host
deploy
zero-retention
recordings
<2s
response time
4 tryby
call paths
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Problem
The phone rings when there is no one to answer — and half the calls are the same questions about hours, status, and booking. Missed calls are lost appointments, and staffing a desk for routine work is expensive. Off-the-shelf voice bots lose context and never know when to hand a call to a human.
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Capabilities
- answers routine calls: status, hours, common questions
- books and reschedules appointments into free calendar slots
- answers grounded in your knowledge base (RAG) — no making things up
- hands complaints, emotional, and irreversible cases to a human with full context
- no payments or account changes by voice — only with human confirmation
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Integrations
routerBGE-M3QdrantOllamafaster-whispern8n
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Architecture
Select a node to see its description and data flow.
Architecture — text description
- Ingest / data
- Data sources — Content, documents and events feed the index. (Flows to: BGE-M3)
- BGE-M3 — Local embeddings (1024-dim) — PII stays on-prem. (Flows to: OpenClaw router)
- AI core
- OpenClaw router — The only entry to the models — masks PII, picks the model, throttles. (Flows to: Voice Concierge)
- Voice Concierge — A phone voice agent grounded in your knowledge base (RAG): it answers routine calls, books appointments, and hands difficult cases to a human with full context. (Flows to: API)
- Serve / integrations
- API — REST surface — cited answers with access control. (Flows to: router, BGE-M3, Qdrant, Ollama)
- router — Integration: router.
- BGE-M3 — Integration: BGE-M3.
- Qdrant — Integration: Qdrant.
- Ollama — Integration: Ollama.
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Live demo
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FAQ
How much does it cost and what does the rollout look like?
We work in ranges that depend on the number of lines, languages, and call paths — we start with a fixed-cost pilot on one line and a few paths, so you hear the quality before a larger investment. When the agent handles dozens of routine calls a day and rescues missed appointments, it usually pays off in 2–4 months. Calculate the return in the ROI calculator.
Does it integrate with our calendar and telephony, and is it GDPR-compliant?
Yes. We connect to your calendar, telephony, and CRM through controlled, allow-listed tools, and irreversible actions require confirmation (a human-gate). ASR and synthesis run locally (faster-whisper + router), recordings are not kept by default (zero-retention), and the caller is told they are speaking with an AI assistant — GDPR and AI Act compliance designed in from the start.
Where do we start, and how good is its Polish speech recognition?
We start with one line and the 3–4 most common paths (status, hours, booking, escalation), using real recordings from your hotline. Let us be honest: ASR for Polish is good but not perfect — names, addresses, and numbers can be misheard, so the agent reads key details back aloud and, on any uncertainty or emotion, switches to a human immediately. That is a designed boundary, not an embarrassing exception.
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